Refund Policy

Last updated: September 9, 2026

Thank you for purchasing from DOORAA PDF. We want you to have a smooth and positive experience with our digital products.

Because our products are delivered digitally and can be accessed immediately after purchase, we have a specific refund policy for digital purchases.

1. Digital Products

All products sold by DOORAA PDF are digital products, including planners, spreadsheets, templates, worksheets, eBooks, guides, printables, and digital bundles.

Due to the nature of digital products, all purchases are generally final and non-refundable once the digital product has been downloaded or accessed.

2. Before Downloading

If you purchased a digital product but have not yet downloaded or accessed the files, please contact us as soon as possible.

We will review your request and determine whether a refund or cancellation can be provided.

3. Damaged, Incorrect, or Inaccessible Files

If you receive a file that is:

  • Corrupted or cannot be opened
  • Missing from your order
  • Different from the product you purchased
  • Not functioning as described in the product listing

please contact us so we can review the issue and, where appropriate, provide a replacement file or another suitable solution.

4. Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us with your order details. We will review the duplicate purchase and determine the appropriate resolution.

5. How to Request Assistance

If you have an issue with your purchase, please contact us through our Contact page and provide:

  • Your name
  • Email address used for the purchase
  • Order number
  • Name of the digital product
  • A description of the issue

Providing this information helps us review your request more quickly.

6. Refund Processing

If a refund is approved, it will be processed through the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Questions

If you have any questions about our Refund Policy or need help with a purchase, please contact us through our Contact page.

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